Personal best won’t update

[Bobblechops122]

I’ve tried everything updating, login in and out and it just doesn’t update. Can some one help me please?

[SteveH]

Are you referring to the "My Achievements" section of the web profile page?

Is so, although the lifetime totals are working ok, the "best" values are not working. Fitbit are aware of the issue but it's been many months now so we shouldn't expect a quick fix.

[Bobblechops122]

Thanks

Sent from my iPhone

[AlejandraFitbit]

A warm welcome to the Community @Bobblechops122 and @SteveH thanks for stopping by.

I appreciate the efforts in trying this issue and would like to know if you have checked if your app is updated? If you haven't, I recommend following the instructions provide in the How do I update the Fitbit app for iOS? post.

Let me know the outcome. 

[Bobblechops122]

It’s updated that’s not the issue 

[AlejandraFitbit]

Thanks for the information @Bobblechops122. Could you please provide me with a screenshot of the information you are seeing?

Hope to hear from you soon. 

[Bobblechops122]

Sent from my iPhone

[AlejandraFitbit]

@Bobblechops122, thanks for letting us know about the issue you are experiencing with your personal best.

As mentioned previously, we are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime. 

[Shygirl725]

Any fix yet? Mine hasn't updated since mid july.