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Problems setting up Fitbit Blaze

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‎12-25-2018 19:55 - last edited on ‎12-27-2018 10:53 by Moderator Alum

‎12-25-2018 19:55 - last edited on ‎12-27-2018 10:53 by Moderator Alum

My Blaze will not pair with my Android.  I get a message saying blaze rejects the pairing. Can anybody help with this?

 

Moderator edit: Updated title for clarity

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‎12-27-2018 10:53 - last edited on ‎06-09-2023 10:30 by Fitbit Moderator

‎12-27-2018 10:53 - last edited on ‎06-09-2023 10:30 by Fitbit Moderator

Hi there @LissaAnn, welcome to the Fitbit Community Forums! 🙂

I'm sorry to hear that you're having problems getting your Blaze to sync with your Android phone. My first question would be: Have you checked that your phone is compatible for syncing with Fitbit? If you're unsure about this, you can check the list of compatible devices here.

If your phone is compatible, I'd like to make sure that you're setting up your tracker from the Fitbit app and not from your Bluetooth settings on your phone. To set up your tracker successfully, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Ferdin | Community Moderator, Fitbit

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