Problems with Fitbit Blaze

[WilliamStar]

There are a few problems with my Fitbit blaze, I only got it 7 months ago. 

-The 3 buttons at the side do not work, nothing happens when they’re pressed

-I can touch the screen to make the screen light up, but when I try to swipe or touch the screen to get notifications or get to alarm etc nothing happens

-When I go into Fitbit app it says ‘looking’ and can’t seem to connect. 

Thanks! 

Moderator edit: Updated title for clarity

[FerdinandFitbit]

Hi there @WilliamStar. Welcome to the Fitbit Community Forums! 🙂

I'm sorry to hear that you're having problems with your Fitbit Blaze. Thanks a lot for the details. I'd like to help you out with this!

I'm unsure if when you say that the buttons don't work you've tried to use them to restart the tracker. If you've not tried this, restarting the tracker could help with all these issues. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

After the restart, try to navigate through the screens and try to use the buttons and to sync and see if this makes any difference.

Hope this helps. Let me know if you need more help!

[WilliamStar]

Hi, I got support via twitter and it’s now fixed! Thanks