Problems with the Fitbit Blaze

[Deedecase]

Ok, I have been reading page after page of poor performance issues with the blaze and still Fitbit has offered no resolution to this problem. We paid a hefty price for this thing and what  we get in return is, a cudtomer service rep saying, " well,  you are a month out of warranty, so here's a 25 percent off coupon??? " What !! Really, well Kohl's offers  a 30 percent off coupon every week, that's not resolving this matter. This tracker is a mess, It doesn't hold a charge, it flickers, it doesn't grab GPS. What more problems do you need. I am a loyal Fitbit user and by loyal I mean I have bought one for not only myself but my husband and my two adult children. We use and compete with them daily. Everyone of us have experienced problems with this blaze.  I just wish Fitbit would take better care of it's customer base and pay attention to the problems reported.  No one wants to spend $250 on a tracker to have it last 13 months. Especially when you are buying 4 or 5 of them and it's no coincidence that they all are having the same issues. 

Frustrating totally frustrating. 

Come on Fitbit, take care of the people who take care of you...

Moderator edit: Updated subject for clarity

[FerdinandFitbit]

Hi @Deedecase. Great to see you in the Fitbit Community Forums! 🙂

I'm very sorry to hear that you're having problems with your Fitbit trackers 😕

Now, when it comes to the warranty, it will last for 365 days as you already know. During these 365 days, you're able to get your tracker replaced for any manufacture defect but once you've reached the warranty limit, unlike other brands, Fitbit will offer a discount on the purchase of a new tracker as a gesture of good will.

I'm sorry that you're having  these issues shortly after reaching the warranty limit but if you'd like to take advantage of the discount, please let me know and I'll be happy to help you out with that.

Anything else, I'm here to help!