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Problems with the Fitbit Blaze

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‎10-15-2018 20:55 - last edited on ‎10-16-2018 13:35 by Moderator Alum

‎10-15-2018 20:55 - last edited on ‎10-16-2018 13:35 by Moderator Alum

Have to say that my experience with Fitbit has been very disappointing after having two Blaze models completely fail within two months of purchase! I tried for a third replacement but informed by their agent that the Blaze is no longer available (not surprisingly!) and so I could buy a alternate model at a 50% discount....no thanks! They did offer me a different model, but only a certain colour from that range which I really didn’t like and I suspect I was only offered that model because that colour is not popular and they need to unload the stock. I finally (after several hours out of my day wasted!) negotiated a refund but not a happy customer!!

 

Moderator edit: Updated title for clarity

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‎10-16-2018 13:34 - last edited on ‎04-01-2025 11:27 by Fitbit Moderator

‎10-16-2018 13:34 - last edited on ‎04-01-2025 11:27 by Fitbit Moderator

Hi there @Westfinn1, welcome to the Forums! 🙂

I'm very sorry to hear that you didn't have quite a good experience with your previous trackers.

I totally understand your position and I'm glad to hear that you were able to arrange a refund with the Support Team.

If  there's anything else I can do for you, let me know!

Ferdin | Community Moderator, Fitbit

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