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Relax feature isn't working

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‎07-04-2018 18:22 - last edited on ‎07-05-2018 04:31 by Moderator Alum

‎07-04-2018 18:22 - last edited on ‎07-05-2018 04:31 by Moderator Alum

"Welcome to Relax, sync your Blaze in the Fitbit app to get relaxation exercises on your wrist." This is what shows on my Blaze. I've restarted the Blaze, unpaired, turned off Bluetooth, uninstalled/reinstalled the app, restarted phone, etc.

 

The Blaze syncs my data, and I've changed clock faces, but for some reason can't get the relaxation exercises. I have a Samsung phone and my firmware on Blaze is 17.8.402.1

 

What do I do?

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎07-05-2018 04:33 - last edited on ‎07-23-2025 10:14 by Fitbit Moderator

‎07-05-2018 04:33 - last edited on ‎07-23-2025 10:14 by Fitbit Moderator

Hey @MadMonsterMom, welcome to the Community.

I appreciate all the efforts in trying to fix this error, it is the first time I hear about it. Could you please provide me with a photo of your display showing this message?

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-05-2018 04:39

In response to AlejandraFitbit

‎07-05-2018 04:39

20180705_063651.jpg

 

 

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‎07-06-2018 04:05 - last edited on ‎10-24-2025 15:04 by Fitbit Moderator

In response to MadMonsterMom

‎07-06-2018 04:05 - last edited on ‎10-24-2025 15:04 by Fitbit Moderator

Thanks for the attachment @MadMonsterMom.

I recommend setting up your tracker as a new device by doing the following:

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

Just remember to sync your Fitbit before this procedure to avoid losing your information.

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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