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Reminders to move not working

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‎08-01-2019 17:46 - last edited on ‎08-06-2019 15:06 by Fitbit Moderator

‎08-01-2019 17:46 - last edited on ‎08-06-2019 15:06 by Fitbit Moderator

NO idea why...but sometimes in an hour where I don't have my 250 steps, the blaze has simply failed to buzz or do the screen pop up.  If I don't happen to notice, I fail on the hour.  Anyone know why this would be?

 

Moderator edit; Subject for clarity 

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‎08-06-2019 15:05

‎08-06-2019 15:05

Hello @SirMorganB welcome to the Community Forums, it's a pleasure to assist you with the inconvenience experienced with your Blaze.

 

I appreciate all the details that were shared with me in your post, I'm sorry to know that the reminders to move on your device aren't working. Please try the following steps to confirm the the reminders to move on your device are correctly configured:

 

  1. On the Fitbit app dashboard, tap the hourly activity tile. This is the tile that shows the number of hours you completed 250 steps.
  2. Tap the gear icon and adjust your reminders to move start and end times or the days you want to receive reminders.

Also, please restart your Blaze following the steps that are specified on: How do I restart my Fitbit device?

 

Keep me posted.

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‎08-15-2019 12:31

In response to RicardoFitbit

‎08-15-2019 12:31

It's an intermittent issue.  It just decides SOMETIMES to not notify.  All the settings are right.  I've rebooted it.  Did it to me again today.  I was working at my desk and missed an hour because it didn't buzz me.  It had successfully notified me several times in the morning, but missed the 1:50 PM notice.  It's set to do so from 8 to 5.  

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