12-13-2016
03:53
- last edited on
09-22-2021
13:18
by
AlvaroFitbit
12-13-2016
03:53
- last edited on
09-22-2021
13:18
by
AlvaroFitbit
I am sending Fitbit back need to remove account so i can wipe all data. how do i do this please?
Moderator edit: subject updated for clarity
Best Answer
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
There is no personal data on the tracker that you need to remove, @18sas81, just steps, HR, etc.. But, if you want to remove it you can do it either from the smartphone app - go to Account, select the Device, and select the Trash can - or from the web-based Dashboard - go to Settings, Select the device, scroll to the bottom of page and select "Remove this...."
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
But if you want to remove your entire account example the Dashboard the only way to do that is contact support. They will remove it for you.
Wendy | CA | Moto G6 Android
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Best Answer