Replacement Blaze doesn't properly sync or hold charge

[jeremy12345]

Now, after moving from Windows band 2 to FitBit Blaze and sticking with the fact we still haven't got notifications or GPS linking on Win 10 Mobile I still stuck with it. About a week ago the strap unusually broke and I took it back to the store for a replacement which was duly sorted as the faulty one was less that 7 months old. I eagerly took it home, uninstalled the old one from my bluetooth list and added the new one through the app. After 26 yes that's right 26 attempts to get the device to be seen by the app so that I could get it up and running we got there, then I had the battery too low to update tracker message for another 12 or so attempts even though the battery was by now over 50% charged. Eventually it all connected and then updated and away we went, or so I thought!. My issues now are:-

1) The Blaze is never connected to my 'phone, even during a sync it never connects. when it does eventually sync it takes approx 5-8 minutes to so. 

2) The battery(which used to last 7 days in my original one) now only manages 2-3 days before it runs flat even though I'm doing nothing different than with my original one and the charger is plugged into a mains USB socket in my kitchen. 

I have had to leave it at home charing today as it has run flat-- Again after only charging it fully 3 days ago and according to my phone is connected to my Blaze which is 21 miles away. I have the world's most powerful device clearly!!!!

I have to say that I am not happy really and can't really see any reason to stick with the Blaze when we are STILL awaiting proper Win 10 operation and now a brand new replacement unit is, quite frankly rubbish! I have a friend who has the Garmin unit that has full notification operation with Win 10, doesnt have to select a different bluetooth connection to operate music and syncs properly and quickly why should I stick with FitBit.

Any help advice much appreciated 

[FerdinandFitbit]

Hi there @jeremy12345. I'm glad to see you in the Community Forums! 🙂

I'm deeply sorry about all this. I'm sorry that this has not been the  best experience for you but hopefully we can get your device working as it should!

The very first thing I would recommend would be to give your tracker a restart. A restart always helps with anything that could be working wonky on your tracker, so, you can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

Once you've done this, you can try to get it to sync to see if it connects without a problem. Probably restarting your phone could also help.

Now, about the battery not lasting as it should... I can recommend putting it to charge and once it's fully charged, take it off the cradle and put it on. Sync it and use it as you would normally do. Make sure to sync it frequently after this so that the battery levels are recorded on the app logs and once the battery dies, let me know so that I can take a closer look and then we can move forward with other options for you to get you back on track.

Try this out and see if it makes any difference and please, let me know if you need more help so  that we can get you back on track! 🙂

[jeremy12345]

Well after following the advice I am disappointed to report that nothing has changed. It still takes over 5 minutes to Sync, the battery has run flat again this morning (3 days!) after only being charged on Monday and all in all I have to say I'm really fed up with it.