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Replacement Blaze modified my information

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‎03-31-2018 12:31 - last edited on ‎04-01-2018 04:15 by Moderator Alum

‎03-31-2018 12:31 - last edited on ‎04-01-2018 04:15 by Moderator Alum

I just got a replacement Blaze pebble because my old one had battery problems. When the replacement arrived, and I set it up, it changed that day's data, and then, as I watched, went through all my recorded sleeps and simplified everything from today to November 1. Everything before November it deleted entirely. What's the matter with this thing? Does it not have Sleep Stages? Is my data recoverable?

 

 

Moderator edit: subject for clarity

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‎04-01-2018 04:19 - edited ‎04-01-2018 04:19

‎04-01-2018 04:19 - edited ‎04-01-2018 04:19

It's great to see you around @MountainK.

 

When you receive a replacement, is recommendable to sync your previous tracker before setting up the new one in order to avoid losing your information. Did you sync the old Blaze before pairing the new one?

 

You can try to log out from your account and log back in and also, if the new Blaze isn't recording sleep stages, you can follow the instructions provided in this post.

 

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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