Replacement unit out of box with screen problem

[mtburg71]

I received my new Fitbit Blaze and was excited to use it.  I opened the brand new box and attempted to turn it on to setup but only recevied this pixelated screen.  I attempted to charge it, but still have the same results.  Any suggestions or ideas?  I have emailed support already and waiting on a response.  Here is a picture of my issue, any help would be appreciated.  Thanks.

[mtburg71]

Sorry, this is not a Replacement unit as the title shows.  It is brand new from Fitbit website.

Thanks

[Rich_Laue]

Have you tried a restart yet?
http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

[mtburg71]

Thanks Rich, although I have tried this I attempted again but still no luck.

Sent from my iPhone

[Rich_Laue]

Well then it would be time to contact Fitbit, the link can also be found by clicking on the settings gear in the top right corner. 

[mtburg71]

Thanks for the help.

Sent from my iPhone

[AngelaMa]

Hello @mtburg71 welcome to the Fitbit Community! I'm sorry to hear your Blaze is not working properly, did you get a reply from our support team? @Rich_Laue thanks for your amazing cooperation! 🙂  

Keep me posted! 🙂 

[mtburg71]

Thank you for asking. I did get ahold of Fitbit and they had me send it in and will send me a new unit out.

Sent from my iPhone

[ejiggy]

Mine did the same thing 😒

[AngelaMa]

Hello @mtburg71 it's great to know that your replacement is on the way! 🙂 @ejiggy did you reach out to our support team? 

I'll be around if you have any questions! 😉 

[mtburg71]

Yes, I did contact the support team. I am still in the process of waiting to receive my new Blaze. They wanted to received the broke one first before they shipped the new one.

Sent from my iPhone

[AngelaMa]

Hi @mtburg71 thanks for the update, I'm glad to hear customer support is helping you out,  keep me posted!