Reset password

[Pierrevanrooyen]

My email has changed and i don't have access to my old email How do i reset my password if i forgot it?

[LizzyFitbit]

Hi @Pierrevanrooyen, welcome on board!

If your email has been changed in the Fitbit account, you can reset the password by doing the following:

1. If you're logged out from the Fitbit app in your phone, tap "Log in".

2. Then tap on "Forgot your password?".

3. Enter the current email address linked to your Fitbit account and tap Send Reset Email.

4. You'll receive an email from Fitbit. If you don't receive it, it's possible that you entered your email address incorrectly or the email went to your Spam or Junk folder. 

5. Click the link in the password reset email.

6. Enter your new password and tap Set.

7. Return to the Fitbit app and log in using your new password.

I'll be around, so let me know the outcome.