Resetting password

[Daniellewatkins]

Hi
So I've been requesting to reset my password for the past 3 days, and everytime I click on the link sent to my email, I get a 'sorry we're not working message'. For 3 days!!
Do you know when this will be fixed?
Thanks

[SilvanaFitbit]

Thanks for stopping by, @Daniellewatkins! The Password Reset link was broken a few days ago but the issue was resolved on Thursday evening so it is rare that you're still experiencing this. Are you seeing this on both your web browser on desktop and mobile?

Keep me posted! 

[Daniellewatkins]

Hi Silvana,


Thank you for responding to my query.


Yes, I am getting this warning message on both my computer and mobile.


Many thanks

[AlejandraFitbit]

Thanks for the information @Daniellewatkins. I would like to know if you keep having problems resetting your password? If you do, I recommend getting in touch directly with our support team, I know they will be glad to help you out. For a faster response you can contact them via phone or chat.

Let me know how it goes. 

[Daniellewatkins]

Hello,


Thank you for your message, but I'm not having any problems anymore. Everything seemed to sort itself out and I haven't had any issues since.


Many thanks

Danielle

[AlejandraFitbit]

Glad to hear that @Daniellewatkins. If you need anything else, do not hesitate in posting it.

Happy stepping!