Returning the Blaze - not getting past setup

[SunsetRunner]

I have been trying for 3 hours to get the Blaze recognised on my phone (Cat S60 0  2016 model - Android Marshmellow)

Reinstalled the app 3 times

Restarted the phone 4 times

Restarted Blutooth many times

The Blaze isn't being picked up when it is being searched for, just stays on the setup.com screen and the app asks if it is charged, switched on, restart Bluetooth etc.

I tried calling the helpline (UK) and spoke to some Indian call centre who just said the phone isn't on the approved list, I said I would have to take it back then, she said okay. - no technical support, or suggested alternative solutions

First time experience with FitBit and very disappointed, I haven't got the patience to have to search for workarounds. At £150 it should work out of the box.

[SilviaFitbit]

It's great to have you here @SunsetRunner! Thank you for sharing the experience that you've had with Fitbit trackers. Currently, the mobile device that you're using it's not a supported device. Fitbit is always adding new devices to the list. 

At the moment, the alternative solution will be to use the Fitbit app to log your food, exercises and to keep track of all your information. For syncing purposes, you can have your Dongle plug into your computer and once you're nearby it will automatically sync. 

Thanks for your understanding! 

[SunsetRunner]

I highly doubt the issue is with the phone, considering the numerous complaints from users with the same problem trying to get the device linked with iPhones.

I have returned mine for a full refund and they said they had several returned already this week so it seems to be a critical issue with these devices

I can't recommend FitBit to anyone, and would actively advise people to avoid these devices.

[SunsetRunner]

Plus, as no dongle is provided with the device, it is not possible to go through the set up process on a computer.