Returns

[Returns]

How do I return it.

[Eagle1 · Accepted solution]

Please see the link below for return info.

http://www.fitbit.com/returns

[Unsatisfied1]

I purchased a flex2 for Christmas and am not satisfied.  The charge doesn't last long, it doesn't seem to be as accurate as my One etc.  I purchased it direct from Fitbit and when i decided to return it, they are saying that I have to pay for the return.  If I had purchased it from a store it wouldn't cost me anything but since I bought direct from the website (promo email) I have to pay the return shipping.  doesn't seem fair to me and they won't do anything about it.  Can say that this is the first time Ia m disappointed with the service from Fitbit!

[Rich_Laue]

I see the return warranty states this, and also points to a form to start the process

[sirduke]

I returned my Versa and Flyer in same package insured USPS Priority with tracking.They have refunded my funds for the Flyer, but can't find my Versa in warehouse.It's been over a week.Very frustrating after 4 e-mail to customer support and 3 phone calls.No results except for CSR's to say no worries.

[Rich_Laue]

You should be able to get from USPS a copy of the person that signed for the package .

[sirduke]

Evidently the same person who signed for the package that had the flyer in
it.They were packed back to back.I have been issued credit for the Flyer
and not the Versa.

[JanSt]

The Returns page is next to useless.

It states: "request a return authorization within 45 days of your shipment date"...but doesn't tell you HOW to make such a request. 

I've been waiting for just over an hour (understood: it IS Covid) to chat with someone at Fitbit - because I'm assuming (without any actual instructions to go by) that that is the ONLY way to make such a request.

Some clear instructions would be appreciated. It's so easy to do.

[MarkMM]

They may have changed procedures? Found this under the "old" return policy, Don't know if it'll work

Fitbit returns