help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Run tracking ending on its own

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-11-2018 00:49 - last edited on ‎03-12-2018 05:47 by Moderator Alum

‎03-11-2018 00:49 - last edited on ‎03-12-2018 05:47 by Moderator Alum

Seemingly at random during a run my blaze returns to the home screen and essentially stops tracking my run. I have it connected to my phones GPS, but without warning the activity is stopped. Terrible thing, especially training for a marathon. I think I need to invest in a better tracker. More frustrating is it takes 10 mins for my blaze to connect to the GPS in the first place!!

 

Moderator edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎03-12-2018 05:46 - last edited on ‎03-28-2025 05:38 by Fitbit Moderator

‎03-12-2018 05:46 - last edited on ‎03-28-2025 05:38 by Fitbit Moderator

Hey there @Jazzbucca. Welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear that your Blaze is ending your run tracking all of a sudden 😕

I think this could be caused by the tracker being too close to your wrist and if you make any movement that makes your wrist to press against the tracker, could accidentally push the buttons and make your tracker to finish recording your activity.

Something else that could be happening is that you're wearing anything that has long sleeves and again, they're getting caught between the tracker and your arm pressing the buttons and making the activity to stop.

I can probably recommend wearing the tracker higher up on your wrist to ensure that nothing comes in the way of the buttons and that way they will not be accidentally pressed.

If you think this could be something else, let me know and I'll be glad to take a look.

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes