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Screen Cracked

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‎03-04-2017 19:20

‎03-04-2017 19:20

I have had my Fitbit Blaze for less than 3 months. I went running this morning and when I went to check my heart rate noticed my screen cracked. I chatted with customer service where they told me all they could do was offer me a 25% discount on a new device. Less than 3 months on a 300.00 device and all you can do for me is offer me 25% instead of replacing it for me? I love my Blaze and I suggest to all my friends when asking about tracking watches to

get one. I didn't drop my watch or run over it. This was done during exercise. Something the device is made to be worn during. 

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‎03-04-2017 19:17

‎03-04-2017 19:17

I have had my Fitbit Blaze for less than 3 months. I went running this morning and when I went to check my heart rate noticed my screen cracked. I chatted with customer service where they told me all they could do was offer me a 25% discount on a new device. Less than 3 months on a 300.00 device and all you can do for me is offer me 25% instead of replacing it for me? I love my Blaze and I suggest to all my friends when asking about tracking watches to

get one. But after my experience today with customer service I don't think I will be doing that anymore. Very disappointed. Multiple friends have told me how helpful Fitbit is

when their product had been damaged and how they got replacement devices. I didn't drop my watch or run over it. This was done during exercise. Something the device is made to be worn during. Thanks a lot Fitbit. 

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