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Screen Shattered

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‎02-21-2017 16:50

‎02-21-2017 16:50

I'm very disappointed that after only having my Fitbit Blaze for 4 months my screen just shattered. I don't even remember hitting it on anything. I called customer service and they said they don't cover anything like that. It looks like this is a very common problem and they should at least sell replacement screens, if nothing else. Who can go spend the money to buy a new one every 4 months just for it to possible shatter and Fitbit not to do anything for it. The worst part is I had loved my Blaze so much that I had recommended it to my coworkers... 5 of them have since bought them and we were all doing challenges. I wish I hadn't recommended a product with such poor customer service to back up its products.

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‎02-21-2017 16:55

‎02-21-2017 16:55

Thank you for posting! I was actually interested in getting the Blaze, but after hearing the same issue a few times now it clarifies my decision to not get one. I will say Figbit has a lot of great products....I LOVE my Alta. I highly recommend it. 

Amy Noelle | United States
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‎02-21-2017 20:39

In response to Amy_Noelle

‎02-21-2017 20:39

I have had mine since it came out 2 years and its in perfect shape.

Community Council Member

Wendy | CA | Moto G6 Android

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