Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Contact Support
http://help.fitbit.com/?cu=1
Looks like you hit it on something though
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Welcome to the Community @MatthewRichard thanks for the attachment and @WendyB for stopping by.
I would like to know if you have already received a solution from our support team? If you haven't contacted them, please check our warranty policy before doing this.
Hope to hear from you soon. ![]()
Best Answer