Screen is blank and will not do anything

[3rdfailure]

I have a Blaze. I have had two fitbit devices before this one and each has had to be sent back. My current device has now gone to a blank screen and will not do anything. I connected it to my computer and it synced up, but it is still blank. I has hoped that I was beyond these issues with this device. 

Any help would be appreciated

Moderator edit: subject updated for clarity 

[DavideFitbit]

Hello @3rdfailure, welcome to the Fitbit Community forums. 

I'm sorry to see that you've been having trouble with the Blaze display not responding. Thank you for sharing your feedback about the product and your experienced the previous devices. This is always helpful to continue improving the quality. 

Before considering other options, please make sure that you've followed the steps provided in this article to complete a restart procedure: How do I restart my Fitbit device?

Please keep me posted on the outcome. 

[3rdfailure]

Hi DavideFitbit, well since you asked me to keep you updated I shall. The replacement that was sent did not work properly so I am now on to my 5th Fitbit when it arrives. Hopefully this will be the one that actually manages to work for a decent amount of time. 

Ho hum.....

[DavideFitbit]

I'm really sorry to see the first replacement was not working properly @3rdfailure, but it's good to know they're sending you a new one.  

Thank you for taking the time to share your feedback regarding the quality; comments from users are always useful to continue to improving the products and services. 

Let me know if you have further questions. 

[kwazi]

Had a similar issue. Screen blank would not charge. Bought a new Blaze and when I was ready to dispose of an old one I decided to place old one in charger one more time. It started to charge. Can't explain what happened. Perhaps battery needed to be drain all the way down and reseted itself. Couldn't say what happened.

[DavideFitbit]

Welcome to the forums @kwazi, and thank you for sharing your experience with this. 

It's good to know the old Blaze started working again, let me know how the device continues to perform for the following days. 

Keep me posted.