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Screen is completely black

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‎03-10-2020 17:30 - last edited on ‎03-11-2020 05:15 by Moderator Alum

‎03-10-2020 17:30 - last edited on ‎03-11-2020 05:15 by Moderator Alum

My Blaze will not hold a charge. It works for maybe a day and a half and now the screen is completely black. It's on the charger and won't do anything. I've held the buttons down per the below, and nothing.

The LEDs are flashing.

I had the original Fitbit with the snap band, and lost two of them. Then I have the charge 2, screen broke. While I was asleep. Now this. If I didn't hate Apple so much, I would get an Apple watch.

 

 

Moderator edit: subject updated for clarity

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‎03-11-2020 05:36

‎03-11-2020 05:36

Hello @debbyrd55, welcome to the Fitbit Community forums. 

 

Thank you for confirming that  you already tried a few steps to try to resolve this and for sharing this information about the trouble you've experiencing with your Blaze not holding a charge and the screen being completely black. 

 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

 

Let me know about te outcome. 

Davide | Italian and English Community Moderator, Fitbit


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