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Suggestion to resolve sleep tracking issue

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‎02-21-2020 07:26 - last edited on ‎02-23-2020 14:58 by Fitbit Moderator

‎02-21-2020 07:26 - last edited on ‎02-23-2020 14:58 by Fitbit Moderator

My Blaze starting acting up, screens jumpy, sleep tracking not working etc. Called Square Trade (Device 18 months old), sent it to them and they repaired it with a new 'main board." Tracked sleep one night then started its old issue with no detail showing etc. What follows is the test I tried that has worked splendidly.

 

Plugged Fitbit in at 6pm and gave it a full 2 hour charge. This would eliminate low battery as the issue.

 

Secondly, I moved it 2-3 finders up my arm. During daytime wear there are 3 holes showing above the clasp. I left this alone and simply pushed the fitbit away from the wrist and it tightened enough to be more secure.

 

Voila, it has worked perfect since, with great sleep detail.

 

Conclusion, at this point I am more inclined to think the position is more important than the battery. Often, I just put the firbit in the charging dock to top it off a bit before bedtime. Guess - 75% and above is good level.

 

Hope this helps.

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎02-23-2020 15:00

‎02-23-2020 15:00

Hi @Johnboi, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for your posts and all the details that were shared on it, the willingness to help is always appreciated here in the Community Forums, thanks for taking the time to share your experience with us and the steps you took to resolve your concern. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family!

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‎03-11-2020 06:17

‎03-11-2020 06:17

Sleep tracking totally dead. After trying every combination with position on wrist, battery strength, strap tightness, rebooting, I'm giving up. If it is this tedious to "try" to get it to work, I'll pass. If I can't just go to bed and have it work, I'll pass again.

 

I will fall back on what has worked for most of my 73 years: if I wake up feeling good, I got enough sleep. If I don't feel as spry, maybe I didn't get enough sleep.

 

Most brands of these devices seem to have some sleep tracking issues, but I will likely try a different brand next time.

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