help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen issue- blue and green lines

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-31-2017 20:35

‎08-31-2017 20:35

I have had my tracker for two days. I just glanced down at it and my entire display is filled with blue and green lines. I have reset it 4 times with no success. If I can not fix this I will be returning it. I did not pay almost 200 dollars for a device to malfunction in TWO DAYS!!! Not happy!

 

Best Answer
0 Votes
3 REPLIES 3

‎08-31-2017 22:05

‎08-31-2017 22:05

Was working fine for two days? Sounds odd, didn't drop it in water/ get it too wet or maybe apply to much pressure to screen? I would contact Fitbit CS , they have always been very helpful. 

Best Answer
0 Votes

‎09-01-2017 05:53

In response to SunsetRunner

‎09-01-2017 05:53

No, I did not do anything to cause damage to the fit bit. I was able to solve my problem by shutting the blaze down completely and turning it back on.
Best Answer

‎09-03-2017 06:05

In response to Aschepp13

‎09-03-2017 06:05

It's great to welcome you @Aschepp13 and @SunsetRunner thanks for stopping by.

 

I am glad to hear that your Blaze is now working properly, thanks for sharing the steps you did to fix this issue. If you need anything else, do not hesitate in posting it.

 

Keep the stepping up! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer