Screen turned off and will not respond

[Apn9988]

I’m a runner and for the past month my Blaze has given me several issues.

first, it shut off and reset my active excercise. I looked at my watch to check my pace and it was restarting.

It worked for a bit and then the following week, it shut off again during an active run. When it came back on, the lower right button would not work anymore and hasn’t worked since.

today during my run, it shut off again during my run Andrew display did not come back on. Battery was about half-charged. I tried to do the manual reset with the left and lower right button and it doesn’t work. (Remember, the lower left button stopped working last week).

i can still see the green lights underneath working, but there is no way to get the display on.

please help!

[WendyB · Accepted solution]

I would Contact Support.
http://help.fitbit.com/?cu=1

[Jmacdad33]

Mine did the same thing, customer support decided that my display is defective. Since this is a replacement head, and my Blaze purchase is over a year old, even though the replacement is not, Customer Service will only offer a 25% discount towards a new defective product. I have switched to Garmin.

[Apn9988]

Thanks.

Yes, it seems like it was defective and needed to be replaced.

[AlejandraFitbit]

Hey @Apn9988 and @Jmacdad33, welcome to the Forums and @WendyB thanks for stopping by.

@Apn9988 I am glad to hear that you received a replacement device, if you need anything else do not hesitate to post it.

Now @Jmacdad33, keep in mind that you can use that 25% discount to purchase another (not the Ionic), you can take a look at this page, where you will be able to compare all of our trackers, maybe there's one that catch your attention.

Catch you later. 

[Jmacdad33]

I am not wasting my money on another Fitbit product. Fool me once shame on
you, but fool me twice shame on me.

I've had two different products from Fitbit become defective within the
warranty period, and then again after a replacement was sent.

Perhaps I will be back at some point as a customer, but for now Garmin has
my money. Oh and I bought an extended warranty should their products only
last a year as well.

[RL0831]

My blaze did the same thing on Saturday April 21st, it still syncs, green lights flash, it fully charges. When i reset it, the Fitbit logo comes on like normal, but it wont display anything else after that except a battery Icon in the top left corner. Its seems fishy to me, like a software problem. I called tech support they said sorry its out of warranty. I'm not sure if spending $160 on a watch that lasts a year and half is in my family's future. The kicker is 4 of the 6 of us have fitbits, so it will be a bummer to switch everyone to another brand. Tech support did offer me coupon of a new tracker, but said it wont apply to any of the new watches, which is where they fall short. Not sure what else to do.

[1000Julys]

This also happened to my Blaze over the weekend. Charged it overnight Friday without issue, put it on and within a few hours noticed the battery was showing low charge. By the time I got home to put it back in the charger, it was completely dead. I've tried charging it for a couple of days now with no luck. Nothing happens. No green blinking lights on back, no hard reset response. Nothing. I tried chatting online with someone at Fitbit support today but they couldn't help me and said a tech support person would be in contact with me. Haven't heard back from anyone all day. My Fitbit is only 6 months old and I have the proof of purchase. I'm very disappointed.

[RL0831]

I gave up on Fitbit unfortunately, went to Garmin. It is a bummer, 4 of 6 of us had fitbits in my family, and now we are slowing moving away from them due to reliability issues, and lack of customer care.

[1000Julys]

I finally heard from someone in support. They said they will replace the device but I have to mail it in and pay the shipping. Not a terribly big deal, but it sure would exceed expectations if they would send me a prepaid, padded envelope. (What happened to exceeding customer expectations??)

I’ll give them the opportunity to make things right. If they don’t, I’ll make sure I give the appropriate reviews online and will never spend another dime on their products.

Best wishes!!

Sent from my iPhone

[Stittsmouse]

Thanks, The person who helped me was great.

Fixed!