Setting up new Blaze

[chookeypeg]

I've just bought a Blaze but I already have a Surge - can anyone help me in setting up my new Blaze as neither my mobile app or PC recognise the new item as they're currently synced to my Surge?

Moderator edit: subject updated for clarity 

[Rich_Laue]

The app should have no problems finding the Blaze.

Your saying that the fitbit app can not find the blaze, I assume you have already turned the blaze on. 

[chookeypeg]

Hi

Yes everything is turned on - the new Blaze, my cell phone, and my PC. The Blaze just says fitbit.com/setup and won't do anything else

[AlejandraFitbit]

Welcome to the Community @chookeypeg and @Rich_Laue thanks for stopping by. Please confirm you are doing the following to setup your Blaze from a computer:

1. Open Fitbit Connect (If you don't have Fitbit Connect please download it by clicking this link)
2. Plug your dongle
3. Click "Set Up a New Fitbit Device"
4. Click "Existing User"
5. Enter your email address and password
6. Update your information
7. Click "Update Profile"
8. Select your Fitbit device
9. Follow the instructions

I hope this helps, let me know how it goes. 

[chookeypeg]

I've managed to get my Blaze working now, thank you, however the only thing not working is Music notifications. I receive all other notifications though.

My phone is a Galaxy S6 Edge if that's any help.

Does anyone know how to get the music bit working please?

Thank you

[SilviaFitbit]

@chookeypeg It's great to hear that your Blaze started working again. I checked the supported devices and it seems that your Galaxy S6 Edge is supported. So, I would like you to confirm that you're doing this set music control procedure. 

Hope this helps. Let me know how it goes! 

[fitlizzy]

I've done all this 10+ times and it's still stuck. So frustrating! 😕

Moderator edit: Edited subject for clarity

[SilviaFitbit]

It's great to see you around @fitlizzy! I've noticed that you've posted in other threads talking about having issues with setting up your tracker. Could you provide me with more details about where exactly are you not able to set up your Blaze? Is the display working? Are you trying to set up your tracker using a mobile device or computer?

Keep me posted! 

[fitlizzy]

thank you for your response.  i do not have a mobile device.  i'm  trying to set it up on a laptop that currently has windows 10, but this laptop did NOT have windows 10 when i bought it.  i think it had windows 7 when we bought it.  we only recently installed windows 10.  could that be the problem??  i've downloaded this setup thing a million times and i never see an "I Agree" button, so this laptop isn't even recognizing the download.  i keep uninstalling it and starting over, but it's always the same.  i never get past fitbit.com/setup on the face of the fitbit.  😞