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Setting up new Blaze

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‎05-10-2017 11:28 - last edited on ‎03-30-2019 22:47 by Moderator Alum

‎05-10-2017 11:28 - last edited on ‎03-30-2019 22:47 by Moderator Alum

Hi 

setting up my first Fitbit ( Blaze) and it's not picking up my heartbeat at all. I've moved it around, changed from Auto to On, tried to sync , reset , deleted Fitbit and re-paired and updated my IOS version. Don't know anything else to try. I've seen posts about green lights and I can't see any.

also , I clicked up over 1000 steps today sitting as a passenger in my daughter's car lol. I'm just a Fitbit disaster area . Please help ! 

 

 

Moderator edit: subject updated for clarity 

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6 REPLIES 6

‎05-10-2017 11:35

‎05-10-2017 11:35

Hello @Lojay do you see the green lights on the back flashing?

 

As car travel, depnding on the car this may be possible, no idea how long the drive was, or model of car,so im not sure if the count was unreasonable. That however doesnt matter, the thing is to log the time as driving. Http://help.fitbit.com/?q=drive

 

Another thing would be to download an app like Drivebit or Travelbit. 

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‎05-10-2017 11:43

In response to Rich_Laue

‎05-10-2017 11:43

Hiya 😀

I don't see any green lights flashing. The signal for Bpm has shown the same since I took it out the box .
The register is also showing me as doing 26 flights of stairs 🙀. I've done one ! I'm ashamed lol. I'm getting emails congratulating me and I'm a dirty fraud lol.
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‎05-10-2017 11:49

In response to Lojay

‎05-10-2017 11:49

Have you done a restart 3x of your tracker yet? Http://help.fitbit.com/?q=restart 

O would then go into the app, turn heart rate to on or auto, whatever it is not currently at. Then do a sync.

 

If this doesn't work then please set the tracker up as a replacement device.

 

About floors, this is mrasured by changes in airpressure and is influenced by the environment,  nothing to be shamed about. 

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‎05-10-2017 12:47

In response to Rich_Laue

‎05-10-2017 12:47

Hiya
Thanks for your help . I've tried all the things you suggested , but I'm still having no joy. I don't see green lights at the back on any setting. Sorry to be so thick 😳
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‎05-11-2017 09:30

In response to Lojay

‎05-11-2017 09:30

The flashing green lights would be on the back of the watch, where the watch touches your skin.

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‎05-11-2017 11:17

In response to MarkMM

‎05-11-2017 11:17

Thank you , there are no lights at all. I contacted customer support and they are sending out a new tracker .

Thanks for all your help guys 😀
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