Several issues and no support follow-up

[shark37]

 I got my Blaze recently had have several issues.

Syncing is very irregular and unpredictable.

Receipt of text message notifications has the same problems.

If I get more than one text, I can't read the contents. 

If I clear texts, they don't disappear till I delete them from my phone. 

Alarms do not work. They simply don't go off.

I had a one hour chat with support and the syncing was not resolved. Someone was supposed to follow up but so far nothing. 

Therefore I will return this product. It's very disappointing since my spouse and I are very loyal customers and have purchased several Ones, a Charge, two Charge HRs and a scale. 

[AlejandraFitbit]

It's great to see you around @shark37. Thanks for troubleshooting this inconveniences. Could you please tell me which device are you using to sync your tracker, so I can provide you the correct troubleshoot for the syncing and the notifications issues? In the meantime, I recommend restarting your Blaze and check that your phone is a compatible mobile device.

Hope to hear from you soon. 

[shark37]

Thanks for your input. I have an S5. I have already restarted the Blaze during my hour long chat session. I think perhaps it's just a defective unit, but I am very disappointed that there was no follow-up, as was promised by the agent who chatted with me. 

[shark37]

I finally returned my Blaze to the store. It just is not ready for prime time.

[AlejandraFitbit]

Thanks for the information @shark37 and apologize for the experience you had with support. If you need anything else do not hesitate in posting it. 

See you around! 

[shark37]

I got a Garmin Forerunner instead. So, I hope I don't have to come back to this board. I'm returning my Aria scale as well because it's not accurate at all.