Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Showing previous owner information

Replies are disabled for this topic. Start a new one or visit our Help Center.

Hi I've seen similar messages posted but there doesn't seem to be a clear solution or answer.

I've purchased a 2nd hand blaze and the previous owner has removed from his account.

I've successfully created and linked the blaze to my fitbit account but now my account shows the previous owners statistics....specifically steps, calories, floors, exercise etc.

I'm now unable to remove this data from my new account, any ideas.

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

Welcome to the Forums @Stevop. If you are seeing previous information on your Dashboard, you can negate it by manually logging the activity "Driving". To manually log this activity, you just need to do the following from a computer:

 

1. Go to the Activities page by clicking Log at the top of your dashboard, then click Activities. 
2. Under Log Activities, click a common activity or search for your activity in the search box. 
3. Select your activity from the search results. If the activity is not in our system, you have the option to create your own activity by clicking the Create custom activity text that will appear below the search field. 
4. Enter the duration, distance (if applicable), and start time of your activity. You have the option to manually enter the number of calories burned here if you'd like to. 
5. Click Log Activity. Your activity will now be visible and editable in the Logged Activities area. 

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes