Sleep Stages Outage 2/15 - RESOLVED

[ErickFitbit]

Fitbit Update: 02/16/18

Hi, everyone! There was a temporary outage for Sleep Stages yesterday (2/15) that has since been resolved. Now that our team has confirmed this outage was fixed, I'm going to close this thread to prevent duplicate topics.

Moving forward, if you have trouble receiving your Sleep Stages, please check out my previous post here. You can also reference our help article for more information. 

Thanks for hanging tight during this small outage. We really appreciate everyone's patience throughout this process. As always, if anything unusual or new comes up with the Fitbit experience, please post a new topic. Thanks, everyone! 

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Fitbit Update 02/15/18: Hi everyone -- We experienced an outage, which has since been mitigated, that may have affected users from 9pm PST (February 14th) to 6:30 AM PST (February 15th) which may have caused the following for these features:

• Sleep Stages Outage - If you synced during the above mentioned time period, you may not have received Sleep Stages.
  • The recommendation for this is to try again tonight as the issue has been mitigated.
• Leaderboard -  Your leaderboard may not have updated and was showing old data during the same time range.
  • The recommendation for this is to check on it again as the issue has been mitigated.
• Challenges - Lastly, there may have been issues with Challenges not updating with current user/team progress.
  • The recommendation for this is to check on it again as the issue has been mitigated. 

These issues have since been mitigated and shouldn't be recurring. I apologize for the inconvenience this may have caused. Thanks for your patience and reports.

[ConnorF]

2nd time posting regarding this problem. Still no real solution. Sleep stages stopped working weeks ago. Had a an app update a few days ago still no sleep stages. 

I have tried all the troubleshooting steps I could find. Still no luck. I saw someone reply to another post of the same problem saying to manually track sleep. That can't be the solution.

[SteveH]

You're right, manually logging via the app is not the solution. Fitbit say:

"There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low."

taken from: https://help.fitbit.com/articles/en_US/Help_article/2163/

[Ravens23]

Me too... for the past week. My Blaze is not tracking sleep. I restarted and it did not correct the issue. Please HELP!

[ConnorF]

@SteveH the issue has nothing to do with my sleeping routine or how the watch is on my wrist. I haven't changed anything in regards to my routine or habits throughout the day. My battery gets charged before it's at the critically low point.  

This is the exact response everyone is getting when no one has changed any settings or their habits. The feature just stopped functioning by no way of my actions. 

As I have mentioned in my initial post yesterday, I have tried all the troubleshooting steps available. These blanket responses/solutions do not help. 

[SunsetRunner]

Today I did nog get my sleeping stages. This is the second time iT did nog workshop properly. The last time , many people had this problem and after 2 days you solved iT. I hope you van solve iT again.

marijke

[Hulmey]

My blaze hasn’t recorded sleep stages for the past 2 nights either 🙁

[SteveH]

@ConnorF sorry if my posts are not helping anyone. I'll ignore any future requests for help with sleep stages.

[Sbz]

Never lost the sleep stages since since I've had my Blaze. Only when I've had to manually log sleep I'd lose it (which was annoying in itself). Night before last it decided i had stopped sleeping in the middle of the night, so I extended it manually and lost the data as usual.

However, last night for the first time - it only recorded basic sleep data. Watch secure, plenty of battery, registered heart rate etc, so no excuses I'm afraid Fitbit.

[Kesykel]

Yes same as happened to hubby and mine. We have the charge 2 tho. Very strange. 

[Hi2sharonk]

Same with me and my hubby but he has a charge 2 with android phone and I have Alta hr with iPhone! Both had simplified sleep report this morning for the first time.

[Kesykel]

Yes!!!! As I said we both have Charge 2 and both on android .

We are both new to Fitbit as only had ours 3 weeks. Unsure if this is a normal thing or not .? 

[Sbz]

Definitely not normal for me - it's been the first time since I upgraded from the original Charge HR late Sept 2017. Now Blaze and Android and both up to date. 

[A_AVL]

Connor F,
Others may not have posted on your forum, but this problem is appearing in not just Blaze, and people are asking.
FB is giving a "route" answer at this time (still).  Same answer they gave last year when they broke something, rather than to admit they are aware of the issue and are working on it... (OR not, as the case may be).

Just putting this post in here, to let you know that there are others saying the same thing on other product threads.

[Mazco]

I have a Blaze and hubby has Charge 2. Initially, a year or so back neither showed sleep stages. Lots of ridiculous suggestions from Fitbit. Finally discovered that it wasn't working because we were using the app to start sleep. Stopped doing that and all fine until last night. 

Once again we both reverted to old style system.

My battery was low but hubby's was fully charged so clearly that isn't the issue. 

Interesting to see that others are having the same problem. 

We will have to see what happens tonight. 

[ilove2walk]

This is a recurrent problem I have experienced with FB. It has nothing to do with your FB.They will fix it. I’ve had it go a couple of days. 

[SunsetRunner]

Saw the same here with my Ionic and Nexus 5X.

[Chowens]

Both my husband and I had our sleep stages dissapear as well. Just showing basic sleep.

[Nussnacker]

Same here!  I hope that they figure out what is going on and fix it.  It sounds like it must be a widespread issue.

[Twistedhoney]

Same thing happened to me as well. 

I also have the weight section of the app telling me my goal weight was reached (it wasn't) and got an email about being awarded the 90 lbs lost badge this morning.