Sleep data missing and tracker getting hot

[Mayryanna]

I got to enjoy the update for a little while but have been having trouble for about a week now. My tracker is syncing fine with the exception of all/any sleep data. It simply doesn't report any sleep at all for this past week even though I have been wearing/syncing it diligently as usual. It's also started to get hot and on a couple occasions I've had to remove the tracker because of the heat causing discomfort. Neither of these issues occurred prior to the latest update but I do not know if that would actually be related. I have tried restarting both the tracker and my apps, as well as unpairing Bluetooth but haven't had any luck with any of those attempts to fix the problem 😞 😞 I love my Blaze and as a troubled sleeper I was very excited to have the new sleep stages data to work with, I hope there is something I can do to help it work correctly again soon.

Thanks for the help!

[WendyB · Accepted solution]

Welcome to the forums!

I would contact support on the heat issue.

Contact Support
http://help.fitbit.com/?cu=1

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

[Mayryanna]

Thank you, I'm working with support to solve the issues