Sleep not recording

[jahad]

When I check my Blaze in the morning, most mornings show no detailed sleep pattern.  It says it could not keep track of my heart rate, but when I check my heart rate on the APP, it shows consistent readings all night.  What is wrong?

[DavideFitbit]

Hello @jahad, welcome to the Community forums. Sorry for the late response. 

Thank you for sharing this information about the trouble you've been having with the sleep stages not being recorded.  

Please take into consideration that there are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

In addition, if you continue to experience the same difficulty, try to perform a restart following the steps listed here, this has been useful for other users experiencing something similar. 

And since the sleep stages depend on the heart rate information, I would also recommend following all the instructions in this article to improve the accuracy of heart rate information: How to I improve the accuracy of my heart rate rate reading?

Please keep me posted on the outcome. 

[mjobe]

My sleep tracker stopped working a couple of weeks ago.  I have tried everything suggested.

I am currently using an iPhone 6 .... what could be the problem?

[jahad]

I wish I knew. I am having the same problem with my Samsung phone. It seems to record very intermittently.

Sent from Mail for Windows 10

[DavideFitbit]

Hi, thank you for your replies and for confirming that you already tried the suggested steps @mjobe @jahad.  

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Please keep me posted. 

[jahad]

Hello,

I believe that I found a solution to my issue. I don’t really care for the “rubberized” band that came with my Fitbit. So I purchased a metal band. With it on overnight, my sleep recording was intermittent. So I tried the original band and set it to a snug yet comfortable tightness. The recording seems to be working fine now. That is, I have gotten a good idea of my sleep pattern for the last week or so.

Thanks,
John

Sent from Mail for Windows 10