Sleep server error

[Disorganise]

Hi,

I bought a Blaze on the weekend and each night I go into the phone app to tell it I'm going to sleep.  When I get up, I tell the phone app the same and everytime so far it has given a error along the lines of 'error, server did not allow log to be saved'

despite this, I still see the sleep in the phone app and just just checked that it is also in the web page dashboard.

Is this 'normal' or do I need to do something for the error to go away?

thanks

[Safvi]

Hey ! I m sorry to hear about your problem. Have you tried restarting the device? Hope continuous sync in this case will resolve the issue. Have a nice day !  

[FerdinandFitbit · Accepted solution]

Hey there @Disorganise. Welcome to the Fitbit Community! 😄

I would say that you're seeing this error because your tracker has the ability to automatically log your sleep for you. That's why when you say that you've wake up in the morning to the app, it gives you an error because your tracker already knows  this.

Sleep tracking in the app is more for trackers that don't have the ability to track your sleep for you as the Zip for example, so you have to do it yourself. Now, the Blaze, will automatically track your sleep so you don't have to do it yourself and will show that in the app whenever you first sync it in the morning.

Hope this helps. Let me know if you need anything else!

[Disorganise]

Hi, @Safvi thanks for the tip. I did try that but still seemed to get the error

[Disorganise]

Hi @FerdinandFitbit,

Thanks for the tip!  Indeed, my blaze seems to 'know' when I sleep.  I found out actually just before your post as I was ill for a day and found the hour I went back to bed was tracked (surprise!).

So now I don't tell the app and just let the Blaze do it for me and all is well - it's nice to not have to think about it actually 🙂

One thing though.....the sync can be slow....eg, the app says connected, but many of the categories are empty until you tap them and then they update (sometimes with a small delay);  is this 'normal'?

[Rich_Laue]

Yes i find the sync through the app real slow.. Sort of. 

I'll do a sync in the app, the app still shows that it has been hours since the last sync, but i just received congested that i pulled ahead in the challange.. How can that be when the days i haven't synced, going to the website i find it did sync.. It seems there is more to the app sync than is obvious. 

[Lauren0610]

My Blaze tracked my sleep and heart rate perfectly, until Fri., 8/19. Since then, neither metric is tracked on my iPhone. I've restarted the Blaze, but that did not resolve the issue!!! Please help!

[AlejandraFitbit]

Great to see you here @Disorganise, @Lauren0610 and @Rich_Laue thanks for stopping by and the information.  If you are having problems syncing your tracker, I recommend following our syncing troubleshoot provided by @HelenaFitbit. After these steps your tracker should work properly.

I hope this helps, let me know the outcome. 

[Lauren0610]

None of the troubleshooting tips worked for my device. What now?

Moderator edit: Removed personal information.

[AlejandraFitbit]

Thanks for the information @Lauren0610. I would like to know if you keep having problems with your Blaze? If you do, I recommend getting in touch directly with our support team. For a faster response you can contact them via chat or phone.

Let me know the outcome. 

[SENIORTHOUGHTS]

This app needs to be updated when trackers are.  It is frustrating to the consumer to try and figure out what actions to NOT do when faced with a prompt.  Thank you.

[Andgrs]

With Blaze then not required to go to app and say start sleep and stop in morning? All done automatically?