help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep stages and heart rate issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-21-2018 12:54 - last edited on ‎03-25-2018 05:31 by Moderator Alum

‎02-21-2018 12:54 - last edited on ‎03-25-2018 05:31 by Moderator Alum

I bought my Blaze from Amazon last September and all worked great for about 12 weeks and then my Blaze stopped tracking sleep stages. It used to work very good but all of a sudden it now only records simplified sleep patterns. I have tried removing the app, restarting the tracker, different positions and band tightness on my wrist to no avail? I have noticed that sometimes by heart reading is also showing blank and then suddenly appears again at random times during the day?

 

Can anyone help with this please?

 

 

Moderator edit: subject

Best Answer
4 REPLIES 4

‎02-21-2018 13:32

‎02-21-2018 13:32

Did it start happening after the latest firmware update (402) by any chance?

This firmware was released in late October 2017.

 

I'm asking because for many of us, several problems started appearing with this release.

Best Answer

‎02-22-2018 11:43

In response to TheCyberKnight

‎02-22-2018 11:43

The sleep stages started to display simplified results only at the beginning of November so it may have been the firmware update that caused it. 

Best Answer

‎03-23-2018 07:27

In response to mastic_man

‎03-23-2018 07:27

I am having the same trouble. As of a week ago, the sleep tracker is not working.

Best Answer
0 Votes

‎03-25-2018 05:34

In response to alexa51

‎03-25-2018 05:34

@mastic_man and @alexa51 welcome to the Forums. @TheCyberKnight it's great to see you around.

 

Thanks for troubleshooting this by yourselves. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

 

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

 

Now about the heart rate reading, I recommend taking a look at this post and follow the instructions provided there.

 

I hope this helps, let me know how it goes. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer