Sleep stages for Blaze

[labbeast]

I have a new Blaze, about a month old. I'm having difficulty finding the sleep stages, each morning I get a message saying I'm only getting simplified sleep details because my Fitbit is not getting a consistent heart rate during the night. I've tried adjusting, tightening, loosening my watch, all without luck. I don't sleep in any crazy position so IDK what's the problem. My RHR is in the 40's and when sleeping sometimes in the 30's so maybe that's a contributing factor? I've done the latest app update but still no luck. My wife just got a Charge 2 and she's able to access her sleep stages without difficulty. Any advice would be appreciated. Thanks

[FerdinandFitbit]

Hi there @labbeast. Great to see you in the Community Forums! 🙂

I'm sorry you're having problems to view your Sleep Stages properly. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your tracker from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your tracker higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your tracker to bed).
• If you slept for less than 3 hours.
• If your tracker’s battery is critically low.

Keep this in mind and let me know if after checking you don't do any of the above you're still having problems with this.

[labbeast]

Thanks for the reply, and yes I've tried all of those suggestions previously and am still unable to get my sleep stages. After reading the forums I realize there's many people with a Blaze who have the same issue. Is getting sleep stages even an option yet with the Blaze? Thanks

🙏🙏

[FerdinandFitbit · Accepted solution]

Thanks for getting back @labbeast and thanks for confirming you've already tried all of the suggestions I offered above.

One more thing you could try is setting up your tracker as a new device and see if this makes any difference. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

After that, keep an eye on your sleep records and see if you're now able to see Sleep Stages. Let me know how it goes!

[labbeast]

OK thank you, I'll try that.

🙏🙏

[labbeast]

I tried what you mentioned but am still unable to get my sleep stages. I continue to receive the "simplified sleep details" message nightly so if you have any other ideas let me know. Thanks