Sleep stages reverted back to basic

[JudithMarie]

My sleep stages have reverted back to basic. I saw that there was an issue on 2/15/18 and it says the issue has been resolved. Mine hasn't and it's been very frustrating! I have the Blaze and had this same issue in December but it resolved after posting and getting a response from Fitbit moderators. I'm hoping the same thing happens again!

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around @JudithMarie.

Thanks for troubleshooting this by yourself and for your patience. There are some scenarios about why you are receiving the classic sleep information instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Please take them into consideration, apply the tips provided and test your Blaze.

Let me know the outcome. 

[JudithMarie]

I have done all the troubleshooting tips given above as well as restarting
and shutting down. Same thing happened last night, just basic since 2/16.
And I forgot to mention that the days seem to be off by one, last night's
sleep shows as today.

[JudithMarie]

Still showing basic sleep. And as of right now, Tuesday 7:47 am CST, it shows sleep as "Mon 7:21 pm to 5:31 am" and also "today 7:29 pm to 4:36 am". It's not even afternoon today much less nighttime! I would like to have the issues taken care of or have this one switched out for a new Blaze. This is getting old!!!!

[GG007]

Having the same issue as well and no more sleep stages since the 21/02/2018 just basic.

[AlejandraFitbit]

Thanks for the information @JudithMarie and @GG007 it's great to see you around.

Could you please provide me with some screenshots about your sleep information by following the instructions provided in this post?

Hope to hear from you soon. 

[JudithMarie]

Here is the screen shot I just took a few minutes ago. And basic sleep goes
all the way back to 2/16. And it also shows last night's sleep listed
twice, last night and for today.

[JudithMarie]

Here is the screen shot 

[JudithMarie]

I don't actually get as much sleep as it shows. I usually watch tv for awhile before bed but I guess since I'm relaxed, it shows that I'm sleeping. I usually go to bed around 9 or 10 pm.

[AlejandraFitbit]

Great to see you participating in the Forums @JudithMarie. I appreciate the screenshots and recommend keeping an eye on your inbox for further assistance.

See you around. 

[Transit22]

I am in the same situation, starting about 4 days ago. Nothing has changed, eg, placement of the watch on wrist, etc. Only getting basic info on sleep, the day/night is off by one...

What advice?

[AlejandraFitbit]

It's great to welcome you @Transit22.

I would like to know if you have tried the instructions provided in my previous post? If you haven't, please take a look at it and follow the steps provided.

Keep me posted. 

[SunsetRunner]

I feel FitBit should add a sleep button. Press it when you go to bed, and again when you wake up. That would be more accurate than the tracker guessing what is taking place. I am one who falls asleep very fast and my tracker ignores the first hour every time. It also rounds time up and down instead of the accurate time. Just poor design period.

[Rich_Laue]

@SunsetRunner fitbot has a start sleep button already, but using it will kerp sleep stages from showing .

[SunsetRunner]

I never noticed that before, I seldom use that page as the info is usually wrong. Thank you for showing me that, we will see if it makes any difference in the accuracy of the info.

[SunsetRunner]

It would be better if this was on the tracker so you don't have to logon to the app to use it.

[JudithMarie]

   It's been almost 3 weeks and I am still only seeing basic sleep.  They keep sending me emails saying they are working on it but I have no clue what they could be doing.  I've never had anything take this long to get fixed!  I want the features that this watch is supposed to provide.

[SunsetRunner]

I agree, it's getting harder and harder to get what you pay for these days. Back in the day a company worried about it's image but that's a thing of the past now. Almost everyone you do business with now only knows how to make excuses. Sad.

[SunsetRunner]

The reason I never noticed it is because that block is not present on any of my pages. Odd?

[Pat_B]

I am new to fit bit and for the first 3 days I got the detailed sleep info. Then on the 4th day, as I was looking at the detailed sleep info, it reverted to basic info! I haven't been able to get detailed sleep info since. I have done all the trouble shooting you have mentioned, plus tried different bands to see if that would make a difference, and tried changing the sleep sensitivity. I am wondering if my it is not working properly? Please send different suggestions or let me know if this is a common problem and if I just got a yellow citrus fruit?