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Sleep stages

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‎04-11-2017 00:10

‎04-11-2017 00:10

My sleep stages both on the app and the PC has stopped working. Not that it ever really worked properly since the update anyway. The last time it worked was Monday/Tuesday/Wednesday last week and now it just reverts to the old sleep patterns.

I've tried restarting my blaze, which does nothing. Has anyone got any other tips as I really want this function!

Thanks

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‎04-11-2017 10:21

‎04-11-2017 10:21

Hi @chookeypeg,

 

All you can do is verify that you're running the most current version of the app and firmware. Mine went to sleep stages and reverted back for a couple of days, and then it fixed itself and I'm now on the new sleep model. I would give it a few days, and then if sleep stages still aren't appearing, contact support at contact.fitbit.com so they can look into your account and see what's going on. Hope this helps.

Work out...eat... sleep...repeat!
Dave | California

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‎04-11-2017 11:20

‎04-11-2017 11:20

Same here reverted back from sleep stages to patterns.

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‎04-16-2017 05:33

In response to JulesDL

‎04-16-2017 05:33

It's great to see you around @chookeypeg, @JulesDL welcome to the Forums and @WavyDavey thanks for stopping by.

 

About the sleep stages going back to the old version, I just want to let you know that our team is aware of this inconvenience and is working hard in finding a solution for it. Your patience will be much appreciated.

 

See you around. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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