Sleep tracking completely innacurate

[Arity]

Hi,

I left this thinking maybe it was a one off thing and did some research.  However, my blaze is completely innacurate - it is missing whole chunks of sleep in the middle of the night - trust me, I would now if I was awake between 2:00 and 4:00 a.m. as it indicates I was.  However, this seems to happen every night (it has me wake for whole hours of sleep in the middle of the night) and this morning said I got up at 4:55 a.m. when I know for a fact I was asleep until 6:30.  I have checked my settings and they are not set to sensitive.

Any thoughts?

[AlejandraFitbit]

Welcome to the Community @Arity. If your sleep information is not being accurate, I recommend restarting your Blaze and checking if your sleep tracking feature is set on "Normal" by doing the following from a computer:

1. Go to Settings

2. Go to Devices

3. Go to Sleep Tracking

4. Select Normal

5. Sync

Let me know the outcome. 

[Arity]

Hi,

My original post stated that my settings were not set to sensitive.  I restarted my Blaze last night and this time it had me waking up at 2:10 a.m. and being up for the day.

Please provide alternate solutions.

Thanks.

[AlejandraFitbit]

Thanks for the information @Arity. At this point, I recommend getting in touch with our support team, since they have the proper tools to see the information that your tracker is registering. For a faster response you can contact them via phone or chat.

See you later!