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Sleep tracking inaccurate

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‎11-09-2016 00:33

‎11-09-2016 00:33

I don't know if anyone can advise here... But I've had my blaze for 2 months and love it!

One if the features I like is the sleep tracker to ensure I stick to my main goal... This has been very accurate since I got it however over last night I noticed that I had a incorrect reading...

I was up til 12 watching TV but the fitbit had me down as sleeping from 11:10?

Between 11-12 there were a few restless points and at 5 to 12 it read me as awake which must have been when I got up from the sofa and went to bed...

I've never had this problem before so am wondering if this is a problem with the tracker or something that happens occasionally? As I say this is a feature I use regularly so would like this to be accurate if possible.

Admittedly I was watching planet earth 2 so was feeling quite relaxed!

Thanks
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‎11-09-2016 05:37 - edited ‎11-09-2016 05:38

‎11-09-2016 05:37 - edited ‎11-09-2016 05:38

Hey there @Peahead.  Good to see you around! 😄

 

I think I have an answer on why this could be happening and it's because your tracker knows you're asleep based on autodetection. 

 

Autodetection is based on your movement. When you haven’t moved in over an hour, algorithms assume that sleep has begun, which is confirmed by the length of time your movements are indicative of sleep behavior only (rolling over, etc). Morning movement tells your tracker that you’re awake. If you’re not moving but not asleep for long periods of time it’s possible for your tracker to falsely record sleep, in which case you can delete the sleep record from your dashboard.

 

Since you mention that you were watching TV, you being still for longer than 60 minutes could cause your tracker to start the autodetection cycle and thus, create a sleep log for this. If when you went to bed, it took you a few minutes, this was counted as awake time and after that, the sleep cycle kept on going.

 

If you'd like to get rid of this erroneous tracking, I can recommend editing your sleep log. For this, you only need to go to your dashboard, tap on the Sleep tile and here, you will find the sleep records as you can see below:

 

iOS sleep logs.jpg

 

Once you're here, you can tap on a specific sleep record and hit the option at the top right corner so that you get the chance to edit it as you can see here:

 

iOS sleep log edit.jpg

 

Make sure to change the time you want the record to start and end if you'd like and this should update the record.

 

iOS sleep log edit2.jpg

 

As I said before, this will happen when you're still for over an hour but if this gets to happen again, just edit the records and you should be okay.

 

Hope this helps and if you need anything else, be sure to let me know! 😄

 

 

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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8 REPLIES 8

‎11-09-2016 05:37 - edited ‎11-09-2016 05:38

‎11-09-2016 05:37 - edited ‎11-09-2016 05:38

Hey there @Peahead.  Good to see you around! 😄

 

I think I have an answer on why this could be happening and it's because your tracker knows you're asleep based on autodetection. 

 

Autodetection is based on your movement. When you haven’t moved in over an hour, algorithms assume that sleep has begun, which is confirmed by the length of time your movements are indicative of sleep behavior only (rolling over, etc). Morning movement tells your tracker that you’re awake. If you’re not moving but not asleep for long periods of time it’s possible for your tracker to falsely record sleep, in which case you can delete the sleep record from your dashboard.

 

Since you mention that you were watching TV, you being still for longer than 60 minutes could cause your tracker to start the autodetection cycle and thus, create a sleep log for this. If when you went to bed, it took you a few minutes, this was counted as awake time and after that, the sleep cycle kept on going.

 

If you'd like to get rid of this erroneous tracking, I can recommend editing your sleep log. For this, you only need to go to your dashboard, tap on the Sleep tile and here, you will find the sleep records as you can see below:

 

iOS sleep logs.jpg

 

Once you're here, you can tap on a specific sleep record and hit the option at the top right corner so that you get the chance to edit it as you can see here:

 

iOS sleep log edit.jpg

 

Make sure to change the time you want the record to start and end if you'd like and this should update the record.

 

iOS sleep log edit2.jpg

 

As I said before, this will happen when you're still for over an hour but if this gets to happen again, just edit the records and you should be okay.

 

Hope this helps and if you need anything else, be sure to let me know! 😄

 

 

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎02-12-2017 11:12

In response to FerdinandFitbit

‎02-12-2017 11:12

My Blaze sleep tracker stopped working.  I have tried all the suggestions that have been provided, I have changed the from normal to sensitive, I have rebooted using the left button and lower right, etc.  still to no avail.  When I did download the latest software, it said it would take less than 10 minutes,  but took over two hours.  I was hoping that would fix the problem but still hasn't.  I really like that part of the blaze and really hoping to get this fixed.  Thank you.  

Best Answer

‎02-13-2017 11:10

In response to Laurem

‎02-13-2017 11:10

Hey there @Laurem. Great to see you in the Fitbit Community!

 

Besides my previous suggestions, have you tried by any chance to restart your tracker? You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and see how it works after that. Even setting up your tracker as a new device could help.

 

If restarting your tracker doesn't help, you can set up your tracker as a new device by going to the Account section at the bottom right corner on the Fitbit app and selecting the option that says "Set up a new device". Follow the on-screen instructions and once you're done, keep an eye on it and see how it goes.

 

Let me know if you need more help with this!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎02-14-2017 07:22

In response to FerdinandFitbit

‎02-14-2017 07:22

Hi,  I have tried both of your suggestions, I did the reboot the other day and yesterday tried to set up as a new device  and to no avail. 

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‎02-14-2017 07:39

In response to Laurem

‎02-14-2017 07:39

Thanks for getting back @Laurem!

 

I'm sorry that didn't work 😕

 

At this point, I would recommend reaching out to the Support Team for them to take a deeper look and see what could be causing this.

 

Let me know if you need further help with this!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎02-14-2017 08:05

In response to FerdinandFitbit

‎02-14-2017 08:05

Thank you.  will do.

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‎03-24-2017 13:31

In response to Laurem

‎03-24-2017 13:31

I just wanted to say thank you to the entire Fitbit customer service.  My Fitbit wouldn't log certain information and their company customer service immediately helped.  Their backing of it's product is exceptional.  I have told others about this and how please I was of the outcome and overall service.  I will definitely sway people to go with the Fitbit, if just for this reason.  Thank you again.

 

Best Answer

‎03-26-2017 13:35

In response to Laurem

‎03-26-2017 13:35

Thanks for getting back @Laurem and thanks for taking the time to share this with us!

 

I'm super happy to hear that you're now back on track and if you need anything else at all, please let us know! 😄

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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