Sleep tracking wrong/not working

[Ceebeegeebee]

Hi.

Last week I noticed that my sleep log was way off! I went to bed at 21.30 and got up at 5am but it said I slept from 2am to 5.30 am well that' wrong as I know I fell asleep within half an hour & had a great nights sleep with my alarm waking me at 5am & got up straight away! Now this week apprently I haven' slept at all Sunday & Monday as there's no sleep logged at all for those days! Fitbit is not loose either so something has gone seriously wrong here!

Restarted fitbit 4 times. Uninstalled fitbit app & 'e installed it but still doesn' track sleep!

Help!

[Julia_G]

Hi, @Ceebeegeebee, as you have already tried the restart procedure 4 times, if it still is not registering your sleep properly, the best plan is to get in touch with Fitbit Customer Support on contact.fitbit.com.  They will be able to give yur further guidance.

Welcome to the forums, good luck, and keep us posted!

[Ceebeegeebee]

Hi Julia,

thanks, Ive now emailed support & will keep you posted on what happens next!

[Ceebeegeebee]

Well, would you believe it?

ive just synced my Blaze, and hey presto! Sleep tracking has suddenly started working again,

ill wait for support to get in touch, and tell them, and keep an eye on it to make sure it stays this way!

thanks