05-22-2017 19:38
05-22-2017 19:38
Anyone else have an issue where the steps per hour number does not match, app vs. device? My Blaze states I had 9 of 9 hours but when I open the app it states I hit 250+ 8 out of 9 hours. I synced the Blaze so I'm unsure of what the issue could be.
Answered! Go to the Best Answer.
05-23-2017 10:39
05-23-2017 10:39
Welcome to the Community @Nikki412! Yes, as @Rich_Laue mentioned, this is a bug. However, our engineers are working to resolve it.
Thank you for your understanding and patience.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
05-22-2017 19:43
05-22-2017 19:43
Yes, do a quick search of the android, Charge 2, and this forum, youll find a few threads on this
05-23-2017 09:13
05-23-2017 09:13
Thanks! I see the ongoing thread now...and how long it's been going on. 😞 Let's hope they actually get a fix soon.
05-23-2017 10:39
05-23-2017 10:39
Welcome to the Community @Nikki412! Yes, as @Rich_Laue mentioned, this is a bug. However, our engineers are working to resolve it.
Thank you for your understanding and patience.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
06-15-2017 10:53
06-15-2017 10:53
Any idea if there is a fix for this? I just noticed the past couple of days I have had the same problem that my Blaze is accurately showing that I have hit my active 10 out of 10 hours - but the app on my iPhone for both days says I haven't hit the 250 steps for my first hour (which for me is the 8am hour).
06-16-2017 10:41
06-16-2017 10:41
Hey there @RatedE! Thanks for the details that you mentioned. Currently, there isn't a fix or workaround; rest assure that our engineers are working on a fix.
In the meantime, you may want to check the stats that you get in your Blaze display.
Thanks for your understanding.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
06-27-2017 17:04
06-27-2017 17:04
I'm having the same problem/issue with my Blaze. Hope a resolution is forthcoming.