Steps Per Hour Inaccurate

[Nikki412]

Anyone else have an issue where the steps per hour number does not match, app vs. device? My Blaze states I had 9 of 9 hours but when I open the app it states I hit 250+ 8 out of 9 hours. I synced the Blaze so I'm unsure of what the issue could be. 

[Rich_Laue]

Yes, do a quick search of the android, Charge 2, and this forum, youll find a few threads on this

[Nikki412]

Thanks! I see the ongoing thread now...and how long it's been going on. 😞 Let's hope they actually get a fix soon. 

[SilviaFitbit · Accepted solution]

Welcome to the Community @Nikki412! Yes, as @Rich_Laue mentioned, this is a bug. However, our engineers are working to resolve it. 

Thank you for your understanding and patience. 

[RatedE]

Any idea if there is a fix for this?  I just noticed the past couple of days I have had the same problem that my Blaze is accurately showing that I have hit my active 10 out of 10 hours - but the app on my iPhone for both days says I haven't hit the 250 steps for my first hour (which for me is the 8am hour). 

[SilviaFitbit]

Hey there @RatedE! Thanks for the details that you mentioned. Currently, there isn't a fix or workaround; rest assure that our engineers are working on a fix. 

In the meantime, you may want to check the stats that you get in your Blaze display. 

Thanks for your understanding. 

[JohnnySt]

I'm having the same problem/issue with my Blaze. Hope a resolution is forthcoming.