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Steps didn't reset on Blaze

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‎08-03-2018 08:16 - last edited on ‎08-05-2018 05:51 by Fitbit Moderator

‎08-03-2018 08:16 - last edited on ‎08-05-2018 05:51 by Fitbit Moderator

So, I just got my Blaze yesterday and it showed about 1200 steps on it already.  Also, it did not reset last night so it is just building on those steps?????  Thanks for any help.

 

 

Moderator edit: Clarified subject

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‎08-05-2018 05:51

‎08-05-2018 05:51

Hello @Bcup5836! Welcome to the Forums.

 

Let me help you out with this.

 

It is quite possible that the Blaze was on from even before you purchased it. If the Fitbit is on, even if it was not setup to an account, it could've been counting steps and that's why you see those steps. Waiting until it resets to setup your account would be best in this situation.

 

As for the restarting at midnight situation, has it continued to fail at that since then or did it finally reset last night? Please let me know.

 

I'll be moving your thread to the Blaze board as I think it is better suited for it.

 

Let me know if there is anything else I can help you with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎08-05-2018 08:50

In response to LanuzaFitbit

‎08-05-2018 08:50

Thank you for your response. I did reach out to customer service and they were able to help me reset my Blaze. I haven’t had any further issues I am loving it!!

Sent from my iPhone
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‎08-07-2018 12:07

In response to Bcup5836

‎08-07-2018 12:07

Hello @Bcup5836.

 

Glad to know that you got the help you needed in syncing your Fitbit again!

 

If you have the time, feel free to visit our Discussion boards. Lots of different topics to talk about in there.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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