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Steps not showing on joined challenges

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‎01-22-2018 19:44 - last edited on ‎01-24-2018 06:45 by Moderator Alum

‎01-22-2018 19:44 - last edited on ‎01-24-2018 06:45 by Moderator Alum

My Bladge has become magical. It only shows steps in challenges created by me. 

If I join challenge invited by others, I am on 0 steps always. 

 

Kindly help me, I already raised case with support but Fitbit support is really worst. They just keep sending links that everyone already tried. 

 

Moderator edit: Clarified subject

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‎01-24-2018 06:25 - last edited on ‎03-31-2025 08:54 by Fitbit Moderator

‎01-24-2018 06:25 - last edited on ‎03-31-2025 08:54 by Fitbit Moderator

Hi there @Cnpitroda. Great to see you in the Community Forums! 🙂

I'm sorry you're having problems with your steps not showing when you're on somebody else's challenge, that sounds totally strange...

What I can think of at the moment, would be to log out of the Fitbit app and log back in. For this, tap on the Account icon at the top right corner of the dashboard. Scroll to the bottom and then tap on Log out of app. Once you've done this, make sure to log back in with your same email address and password and see if this seems to make any difference.

Let me know how it goes!

Ferdin | Community Moderator, Fitbit

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