help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Steps not tracking differently with devices

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-25-2016 19:24

‎06-25-2016 19:24

I was using a Charge device and just recently switched to Blaze Watch.  My steps are not tracking the same. I'm getting fewer steps with the Blaze then I was the Charge, almost 1/2.  Can anyone suggest what is going wrong?   Do I  need to address a setting?  Thanks!

Best Answer
0 Votes
1 REPLY 1

‎06-26-2016 05:35

‎06-26-2016 05:35

Hi there @newmanm18. Great to have you in the Community! 🙂

 

This is a known issue and our team is working to get a solution for this as soon as possible. You can read more about it here.

 

Thanks for your patience and anything else you may need, let me know. I'll be glad to help.

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes