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Still no fix for notifications??

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‎10-01-2019 14:10

‎10-01-2019 14:10

I just got off the phone with Fitbit and was basically told there is nothing they can do for my issues. The trouble shooting is a waste of time as it will still not work. My Fitbit Blaze no longer receives texts and continues to vibrate after I answer a call from my cell phone. I am surprised it is taking this long to get a fix for this issue. Anyone else told the same thing when you call Fitbit direct? 

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9 REPLIES 9

‎10-01-2019 15:53

‎10-01-2019 15:53

I've not had notifications for 4 months. Don't hold your breath for a fix.

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‎10-01-2019 17:22 - edited ‎10-01-2019 18:57

In response to tacoface34

‎10-01-2019 17:22 - edited ‎10-01-2019 18:57

I wasn't getting notifications for quite some months also and my phone was slowing down greatly.

Turned off Bluetooth Classic on the Blaze and turned off the Keep Alive Widget.

Now I am getting notifications with just the normal Bluetooth pairing and the phone is also much quicker.

 

I had to turn off message notifications on the Blaze and add it to the App notifications to get messages to work though

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‎02-21-2020 10:45

‎02-21-2020 10:45

Is anyone from Fitbit going to respond with an actual fix for this known issue? 

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‎02-25-2020 09:19

In response to jaredJk87

‎02-25-2020 09:19

I have not received any notifications for sometime now too. I keep re-setting my Fitbit Blaze and also on the app but no luck.. I havent had the chance to contact Fitbit yet but reading here, seems like that wont help either 😞

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‎02-25-2020 09:34

In response to jaredJk87

‎02-25-2020 09:34

Ok.. I just got done chatting with Fitbit support.. In my case, I just needed to update my Fitbit app. So, please check and see if your app needs to be updated also. I hope this helps.

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‎02-25-2020 09:43

In response to rchitrakar

‎02-25-2020 09:43

Do you have the Blaze? And did updating the app work for you? I did that also and it still does not work. 

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‎02-25-2020 09:51

In response to jaredJk87

‎02-25-2020 09:51

No one from Fitbit still has not replied to my questions. 

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‎02-25-2020 10:02

In response to jaredJk87

‎02-25-2020 10:02

Yes, I do have Fitbit Blaze and updating the Fitbit app worked for me. I am pretty sure you must have tried to reset your Blaze also right? (Hold left and bottom right keys until you see the Fitbit logo)

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‎02-25-2020 10:27

In response to rchitrakar

‎02-25-2020 10:27

Thanks- Did all that also and still not working. Calls work fine and calendar reminders work. The texts won't come through. 

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