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Stolen Blaze/Weak Battery

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‎10-10-2017 15:14

‎10-10-2017 15:14

Recently my blaze was stolen at a concert (things got crazy and didn't feel it get snatched) but I was planning to send it in to get a replacement because the battery only lasted a day and half and I had to recharge it more than I do my phone. It used to last 1-2.5 weeks with battery but it depleted to only a 1.5day. Is there a way to get a replacement or would I need to have the original to get a replacement?

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3 REPLIES 3

‎10-10-2017 20:23

‎10-10-2017 20:23

You can contact support. But as far as I know they dont cover stolen fitbits.

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎10-12-2017 07:49

‎10-12-2017 07:49

It's great to welcome you @jrn2189 and @WendyB thanks for stopping by.

 

First of all, I am sorry to hear about what happened with your Blaze. I would like to know if you have get in touch with our support team? In the meantime, I recommend taking a look at our warranty policy.

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-13-2017 19:52

In response to AlejandraFitbit

‎10-13-2017 19:52

Thank you for reaching out, @AlejandraFitbit!

I have not contacted them yet. I did not think the watch would've been under warranty since I've had it for quiet some time.

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