Stopped counting floors

[berni84]

My Fitbit has been working fine for year or so I've had it. Since Sunday it has stopped counting floors - I have 0 recorded in last 3 days. Before that average was probably 30 a day. Any suggestions? I've turned off and back on. It's fully charged etc.

[AlejandraFitbit]

Great to see you around @berni84 and thanks for troubleshooting this by yourself.

If your tracker isn't recording your floors, I recommend restarting it. After the restart process, test your Blaze.

Let me know how it goes. 

[neffhead]

I tried this and did not work now it counts five floors for every one I go up. 

[AlejandraFitbit]

Great to see you around @neffhead and thanks for the information. Since the troubleshoot provided didn't work, I recommend keeping an eye on your inbox for further instructions.

Catch you later. 

[neffhead]

Thank you, I will.

[neffhead]

I now get 5 to 10 floors for every one I do. It worked for the the first two floors then it started counting more floors.

[AlejandraFitbit]

Thanks for the update @neffhead. I would like to know if our support team have contacted you? If you haven't checked this, please do.

Keep me posted! 

[neffhead]

Yes, they offered me a 25% on a new Fitbit as my warrant has run out.
Gary

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[mooreinusa]

My Fitbit Blaze has also stopped counting floors, I have tried resets to no avail. This is my second one with the same problem.

[mooreinusa]

My Blaze is still not counting floors, the screen is now not working. I have cleaned the unit, and reset several times and still no screen and floor counting.

[neffhead]

My Blaze is now working. I looked at it two days ago and it was working. I don’t know what did it it was just counting floors again.

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