Stripey screen

[Gillian8480]

My blaze has a stripey multicoloured screen and restarting it did nothing. Any tips? I wish I could post a picture.

[wmchapman]

Yikes Gillian, stripey's are a bad thing unless they are on the surface and can be buffed off.

left to right stripeys are bad video control, up and down are a bad screen module, either are beyond your ability to correct, please contact customer service and let them know you think you may have a fault in the video or bad panel.  They will fix you right up.  Come back and let us know how it goes!

Welcome to forums.

[Rich_Laue]

Did you try a shutdown of the Blaze through its settings menu. I do agree that a call into support will be needed

[AlejandraFitbit]

A warm welcome to the Community @Gillian8480, @wmchapman and @Rich_Laue thanks for stopping by and the recommendations.  I would like to know if the instructions provided by our friends worked for you? Is your Blaze working properly now?

Hope to hear from you soon.

[Gillian8480]

My screen wasn't fixable so they are sending me a new one. Should be here soon. 😀

[AlejandraFitbit]

Those are great news @Gillian8480. It's really good to hear that you will be receiving a replacement. At the moment of receiving the new tracker, you can set it up from your Android Fitbit app by doing the following:

1. From the Fitbit app dashboard, tap the menu icon in the top left corner.
2. Tap Devices.
3. Tap the + icon in the top right corner.
4. If you're replacing a tracker, tap the tracker you want to replace. If you're setting up a new tracker, tap Add a new Device.
5. Choose your tracker and follow the onscreen instructions to continue.

Keep the stepping up!