Stuck on setup for new fitbit blaze

[WillowTheWhisp]

I just received my fitbit Blaze this morning and very keen to start using it.

I already have a Flex and a One, so went to my laptop to set up the new blaze. 

Part way through the set up, when my laptop  said it was updating the Blaze the connection was lost.

I now have a situation I don't understand.

The screen on the Blaze just has the fitbit logo and "fitbit.com/setup" displayed - but when I go to the dashboard it shows the Blaze on there as well as my Flex and One. It says I have a Blaze connected but the Blaze itself doesn't seem to think so.

I have no idea how to resolve this problem.

Can anyone help?

[Armand]

Call this number and they will talk you through the setup process. ..they fixed my setup problem... working fine now... the help number is 1-877-623-4997...I just got the new blaze yesterday. ..

[WillowTheWhisp]

I'm in the UK so it may be expensive to phone USA from here. I also wouldn't know when to call due to time difference.

Is there any UK contact?

[EmersonFitbit · Accepted solution]

Hey there! @WillowTheWhisp

If you click on the link from the UK, it should populate the UK number! It's a dynamic link, and bases our contact information from the location you're clicking from. 

Additionally, you can always follow the instructions here. 

Thanks for the assist, @Armand!

[WillowTheWhisp]

Hi, sorry I did not understand what you mean. Click on which link? The phone number doesn't show as a link. How do I find the UK phone number?

[SunsetRunner]

@WillowTheWhisp

On the contact page when clicking the call us button, it displays the phone number.

[WillowTheWhisp]

Apparently there is no UK support number.

I have no idea what to do.

[SunsetRunner]

---

@WillowTheWhisp wrote:

Apparently there is no UK support number.

I have no idea what to do.

---

A number is currently displayed on the contact page, it appears when clicking the 'Call Us' button with the phone icon inside..

It displays the time you are able to call them, after clicking.. it changes and displays the phone number instead.

http://help.fitbit.com/?cu=1&co=UK

[EmersonFitbit]

@WillowTheWhisp Have you started an email case? If so, be sure to send me your case number. I can look over the case for you. 

[somadrogers]

I received a Fitbit Blaze  ( the second one after the other was returned) and I can't get past the "fitbit.com/setup" screen. I even called Fitbit support and they couldn't help me, I have tried several things and they still didn't work. Help!

[WillowTheWhisp]

Thank you to everyone. I had been led to believe by a post on another thread that fitbit did not provide telephone support in the UK. I now find this information is inaccurate.

 I was unable to contact them during office hours.

Today, however, I have managed to solve the problem and will explain how in case this helps anayone in a similar predicament

I simply logged into my settings. 

Removed the Blaze from my account.

Started again as if the Blaze was a completely different one.

I got a new number,

The sync and update went smoothly and now my Blaze is connected and all is well.

[NWTOM]

Have you solved your problem?  I have the same problem

[Armand]

Yes....I called the number I posted and they talked me through the process
of getting my blaze to run correctly. ...working fine since...

[somadrogers]

My problem isn't solved. I have purchased two Fitbit Blaze watches and have sent them both back. I have spent 2 or 3 hours ( combined) going through troubleshooting steps. I returned the last fitbit and they are going to send a replacement, I haven't been notified that it is on it's way so we will see.

[ftmaan]

Do you have a phone number in the UK to help set up Fitbit Blaze

[Rich_Laue]

@ftmaan I believe they do, and going to contact.Fitbit.com or http://help.fitbit.com/?cu=1 will give the nearest phone number based on your registered location.

[WillowTheWhisp]

Try 

0208 865 3243

or this page 

 http://help.fitbit.com/?p=blaze

[erhutch]

I had the same issue - trying to set up a Blaze on my Mac. After a few futile attempts, I opened the Fitbit app on my iPad and it worked without any issues.

[ftmaan]

Got wonderful service when I phoned 0208 865 3243.  Thankyou for the advice.

[Kieta]

I have the same problem.  I am in Australia and there is no support for us (only UK & USA). The Blaze did not come with any instructions and from Community Help I have discovered I need a dongle to be able to set up the Blaze (which of course can be purchased for an additional cost from Fitbit.com).

Fortunately I have my Flex dongle and that seems to be solving the problem