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Subtracting miles, steps, calories

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‎06-26-2016 15:41

‎06-26-2016 15:41

I recently went walking. My counts were 8.9 miles, over 20,000 steps, and over 1940 calories. My blaze battery was dying so I put on my surge. Before I took the blaze off, I sync the surge. My son had my phone so when he saw the surge finished, he told me that I could now take off the blaze. Right after, he told me that my miles, steps, and calories went down from where they were (see above) to 7.23 miles, just a little over 17000 steps, and under 1730 calories. WTF, this has never ever happened before for I did this plenty of time. Also, my active minutes stayed at 23 all day long even when I walked over 11 miles for I walked until my calories became green. I defend my Fitbit when everyone else to include doctors and nurses putting Fitbit down. But this is upsetting to say the least. Yesterday morning as I was getting out of bed I noticed that I had over 720 steps and used over 2000 calories, and did 2 miles which I did not. I really am getting tired of Fitbit and their errands. BTW I had 2 flexes before they broke, a surge and a blaze.
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‎06-27-2016 07:16

‎06-27-2016 07:16

Good to see you around @aumannjoy! 🙂

 

If I read your post right, you were using first your Blaze and it was dying so you proceeded to put on the Surge, removed your Blaze and synced your Surge first. If all your activity was recorded with your Blaze and you synced your Surge before taking off  the Blaze, I would say this is what caused your information to differ.

 

Be sure that when using two trackers at the same time, you sync the tracker you're wearing first before taking it off and putting on another.

 

If you have any other question, let me know. I'll be glad to help!

Ferdin | Community Moderator, Fitbit

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‎06-27-2016 07:52

In response to FerdinandFitbit

‎06-27-2016 07:52

FerdinandFitbit, I don’t know if you work for fitbit or another user but
Wrong Wrong Wrong. No I synced the surge while wearing the blaze then took off the blaze
.I AM not that stupid. I can tell you this though, yesterday, this loyal fan of fitbit, became a disloyal fan. When the blaze becomes too old to use, I will go to a different company, no wonder why you all (fitbit) are getting sued. I bet the sleeping recording that I get every night, is wrong too. I will found that out in August when I go to view my CPAC recordings. That is the reason why I bought my first fitbit but again, it will not be the reason why I need another. I should have listened to all the nay sayers and kept my hard own money in my pockets instead of yours (fitbit).

Goodbye fitbit it has been real.
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